- Support & FAQs
Support & FAQs
This page contains information on Contact details, How-to-update, and some FAQs.
👋🏼 Get in touch with us
Your questions, feedback, and concerns are important to us.
To get in touch with our team, please send an email to [email protected], and we’ll get back to you as soon as possible.
How to log in and access VIP Resources?
Please visit this page for a step-by-step guide on how you can log in and access our VIP Resources.
👀 How to manage your free/paid membership settings?
Welcome, We’re so glad you’re here.
We’re upgrading our website and membership platform, so things will look a bit different for you! To modify your VIP membership settings, follow these steps:
Head to gritcap.io
Then hit the menu and click Login (or go to https://gritcap.io/login)
Then enter your email address
After hitting “Send me a link,” go to your email inbox
You’ll get an email soon after - open it and click on “Get Access”
Then you’ll come back to this page, but it’ll look different. Click on the icon in the top right, and hit “Manage Subscription”
Here you can do a number of things like: (see image below)
Edit your details, and include your name (if it’s not already there)
Unsubscribe completely from your Insider membership
Manage Subscription where you can edit your credit card details. (For our VIP Members)
Manage Subscription Screen for Free Subscribers.
Manage Subscription Screen for VIP Members.
If you have any questions or need more support, email us anytime at [email protected].
How do I cancel my membership?
To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.
How do I access my account on the website?
Simply log in from gritcap.io to access your account.
I am a VIP member, and still, I can't see the Member Only content on the website.
Please make sure you are logged in with the email address that you used to pay for your membership.
Can I change the email address my membership is connected to?
Can I switch from a monthly to a yearly membership?
Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.
Can I switch from an annual to a monthly membership?
Can I change the credit card used to pay for my membership?
To manage your subscription, simply login to the website and navigate to the "Manage Subscription" section. From there, click on the button labeled "Manage Subscription," which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.
Do I need a password to see the Insider section of the newsletter?
No. If you are an Insider, then you will automatically see the full version of the newsletter in your inbox, you will not see the paywall.
Can I post Insider information on social media?
Yes! However, if others do not have a paid subscription, they won’t be able to see the full content.
Am I able to gift a membership?
Yes. Email [email protected] and we can chat!
Can I buy a membership for more than one person or for my company?
Yes. Email [email protected] and we can chat!
By accessing and using our website and services, you agree to abide by our terms and conditions as outlined in the above document. It is important to review the full terms and conditions to understand your rights and obligations when using our site. If you have any questions or need further clarification, please contact our customer support team at [email protected].
If you have any questions or concerns about the privacy of your information, please contact our privacy team at [email protected]. We are committed to ensuring the privacy and security of your personal data.
30-Day Refund Policy For Annual Subscribers
At GRIT, we strive to deliver top-tier financial insights and investment ideas. However, we understand that our content may not be a fit for everyone. That’s why we offer a 30-day refund policy for our newsletter subscribers who have subscribed for an annual subscription ONLY.
If you’re not completely satisfied with your subscription, you may request a refund within 30 days of your subscription purchase date. To do this, send an email to [email protected] (with the subject line “Refund”. In the email body, please include the reason for your refund request.
Our team will review your request promptly and process your refund if it falls within the 30-day period. Please allow a few business days for the refund to be processed and appear in your account.
We value your feedback and will use it to improve our services. Thank you for giving GRIT a try!
For detailed information regarding our Disclosure Policy, please refer to our full Disclosure Policy document.
By accessing and using our website and services, you agree to abide by our terms and conditions as outlined in the above document. It is important to review the full terms and conditions to understand your rights and obligations when using our site.
If you have any questions or need further clarification, please contact our customer support team at [email protected]